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Frequently Asked Questions

– What are the available payment options for Qarat Noir?

At Qarat Noir, we have chosen to allow all regular payment options, such as Maestro, Visa, Mastercard etc. . These payments are handled through Mollie, So that we can offer the buyer the most secure payment treatment.

– What are the possibilities for sending the product?

Our products are shipped via insured Bpost. This is the most secure and convenient method so that we can be sure that the package will get to you.

– What if there is something wrong with my product?

Make sure you contact us within 24 hours at . After consultation, you can return the product and we will replace the item. Returns can be sent to Joe Katz, Hovenierstraat 35/250, 2018 Antwerpen.

Products that are custom made (see category OWN SYMBOLS) unfortunately can not be exchanged or returned. These products are tailored to the customer and can then no longer be sold.

The return of a product is at the customer’s risk, but you can choose for insured shipping. This way, you can make sure that the product will arrive without any further damages or losses.

– When will I receive my package?

The delivery time is approximately 3 to 4 weeks, starting when the order is completed. Our products are custom made in Italy so this can require some time.

– How can I be sure that I get an original product?

A certificate of authenticity is always included with the product, so you can be confident that you have a solid product in hands.

– Is it possible to receive an invoice with VAT (for company purposes)?

This is certainly possible, for this please contact us at